In competitive markets, market forces determine services and prices. As there is no competition for many of Airways' services in New Zealand, a different mechanism is needed to define services and service levels, and to set prices.
We carry out business efficiently and build stakeholder confidence by maintaining a clear Service Framework and Pricing Framework. These define our services, set prices and incentivise excellent performance.
The Service Framework sets out the services we provide, who receives them, and where and how the services are delivered.
- Airways Service Framework 2021 - Download PDF
- Airways Service Framework effective 1 September 2025 - Download PDF
The Pricing Framework defines the methodologies to price these services.
- Airways Pricing Framework 2022 - Download PDF
- Airways Pricing Framework effective 1 September 2025 - Download PDF
The Standard Terms and Conditions for the provision of Airways’ services present the prices and contractual terms under which Airways provides its services.
- Airways Standard Terms and Conditions effective 1 September 2025 - Download PDF
- Airways Standard Terms and Conditions effective 1 March 2025 - Download PDF