Customer's challenge
The Ghana Civil Aviation Authority (GCAA) is the national aviation authority and regulatory agency of the Republic of Ghana for air transportation in the country. GCAA provides air navigation services within the Accra Flight Information Region, which comprises the airspace over the Republics of Ghana, Togo and Benin, and a large area over the Atlantic Ocean in the Gulf of Guinea.
GCAA undertook a recruitment campaign in mid-2018 to recruit 20 new air traffic controllers. It had been a number of years since they last recruited so the organisation needed an approach that could handle testing of a large applicant pool, without being too labour intensive or lengthy.They also wanted to take a robust and objective approach to their selection process, evolving from traditional pen-and-paper examinations to modern, ATC specific web-based testing.