Airways - Making your world possible

Watch Supervisor - virtual course

Lead your operational team with confidence by developing skills to help you work efficiently and safely to manage an operational air traffic service environment.

This course can be customised to suit your training needs. A minimum of 6 students per course is required, with a cost of approx. USD $2,000 per student. 

To enrol in this course, please complete the enrolment form on our secure Airways International shop site. 


Contact us for more information, and to discuss your training requirements.


ICAO 051

Learning outcomes


At the end of the course the trainee will be able to:

  • Describe the role of the watch supervisor within an ANSP organisational structure
  • Explain the key concepts involved in supervising a team effectively
  • Consider the various styles of leadership and the effects these have on a team
  • Explain the concept of quality management systems and how it applies to a watch supervisor role
  • Reflect and consider the concept of a Just Culture
  • Review local regulatory and ICAO requirements as they apply to Threat and Error Management (TEM)
  • Apply in-flight emergency response checklists to manage abnormal and emergency situations (ABES)
  • Recognise and be able to describe the effects of stress and fatigue on the team.

Course delivery


This course will be delivered via a blended learning approach - some sessions will be led by an instructor in a virtual classroom environment, and the remainder will be self-directed study. For the instructor-led component students will participate in live virtual sessions, with access to a range of digital interactive content from videos, quizzes and discussion forums. For the self-directed study, students will access our cloud-based learning resources, AirBooks and complete assignments and other activities.

  • Dedicated instructor support
  • A mix of structured study as a cohort, and self-directed learning
  • Dynamic digital content, using AirBooks

About Airways Knowledge Online (AKO)

AKO devices

How do students access AKO?

  • Students are given a login to a Microsoft Office 365 account to enable access to AKO Connect, our online video conferencing tool
  • Students log into the AKO site on individual devices each day, to access AKO Connect for virtual live sessions, study instructions and the course plan
  • An AirBooks login will also be provided to access all AirBooks resources for the course. AirBooks can be accessed using any device, from a smartphone to a PC.

Register your interest

Contact us now to register for this course.

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