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ATS Incident Investigation Training

The ATS incident investigation training course is ideally suited to those involved in conducting or reviewing aviation safety investigation and safety management activities.

This course can be customised to suit your training needs. A minimum of 5 students per course is required, with a cost of approx. USD $2,500 per student. 

Contact us for more information, and to discuss your training requirements.


Abnormal Situation Handling

About the course


About this course

The ATS incident investigation training course is ideally suited to those involved in conducting or reviewing aviation safety investigation and safety management activities. The syllabus provides a solid grounding in contemporary human factors issues, and allows participants to develop skills in the use of various relevant investigation techniques and methodologies, including evidence gathering, witness interviewing, assessment of human performance issues, and application of SHELL/O and the Systemic Occurrence Analysis Methodology (SOAM) developed by Dédale for EUROCONTROL.

Course aim

Participants in this course will be provided with an understanding of air traffic control safety occurrence investigation processes and will be equipped with the knowledge and skills to participate in and support formal incident and accident investigations.

Learning outcomes

At the end of the course the trainee will:

  • Describe the domain of human factors
  • Identify human performance limitations that contribute to accidents and incidents
  • Explain how work contexts (task, environmental & people conditions) influence human performance
  • Use SHELL/O as an evidence gathering framework
  • Demonstrate effective interviewing skills to gather data
  • Apply models of human error to investigations
  • Apply the Systemic Occurrence Analysis Methodology (SOAM/Reason Model) to identify organisational factors in occurrence investigation
  • Apply appropriate systemic investigation techniques to analyse contributing factors, present findings and make recommendations
  • Develop effective findings and recommendations for corrective action

Pre-requisite information


Students must be at least 18 years of age, and be proficient in reading, writing and speaking English - usually to standard IELTS 5.5 with no band less than 5.

Course delivery


This course will be delivered via a blended learning approach — some sessions will be led by an instructor in a virtual classroom environment, and the remainder will be self-directed study.
Participants will join live virtual sessions, with access to a range of digital interactive content including videos, quizzes, online discussion forums, and our cloud-based learning resources, AirBooks.

Course assessment


At the end of the course, participants will be assessed via an exam. An 80% pass mark is required.
A certificate of course attendance, or a certificate or course achievement will be issued depending on assessment results.

About Airways Knowledge Online (AKO)

AKO devices

How to access AKO

  • Students are given a login to a Microsoft Office 365 account to enable access to AKO Connect, our online video conferencing tool
  • Students log into the AKO site on individual devices each day, to access AKO Connect for virtual live sessions, study instructions and the course plan
  • An AirBooks login will also be provided to access all AirBooks resources for the course. AirBooks can be accessed using any device, from a smartphone to a PC.

Course flyer

Incident Investigation virtual course flyer