Our role is to provide a safe and efficient air traffic service. We do this by delivering world-class services and real value to our customers.
The New Zealand aeronautical navigation services we provide include:
Aerodrome ATM services
Aerodrome visual navigation aid services
En-route domestic and Oceanic services
Flight information services in uncontrolled airspace
Alerting services in uncontrolled airspace
Determining service and pricing
In competitive markets, market forces determine services and prices. As there is no competition for many of Airways' services in New Zealand, a different mechanism is needed to define services and service levels, and to set prices. We carry out business efficiently and build stakeholder confidence by maintaining a clear Service Framework and Pricing Framework. These define our services, set prices and incentivise excellent performance.
Using the frameworks
The Service Framework sets out the services we provide, who receives them, and where and how the services are delivered. The Pricing Framework defines the methodologies to price these services. The Standard Terms and Conditions present the prices and contractual terms under which Airways provides its services.
The diagram below illustrates how each of these documents relate to each other:
For more detailed information, download our Service Framework and Pricing Framework documents.