Airways - Making your world possible

ANS service and pricing explained

Our role is to provide a safe and efficient air traffic service. We do this by delivering world-class services and real value to our customers. 

Service and pricing explained

The New Zealand aeronautical navigation services we provide include:

  • Aerodrome ATM services

  • Aerodrome visual navigation aid services

  • Approach services

  • En-route domestic and Oceanic services

  • Flight information services in uncontrolled airspace

  • Alerting services in uncontrolled airspace

Determining service and pricing

In competitive markets, market forces determine services and prices. As there is no competition for many of Airways' services in New Zealand, a different mechanism is needed to define services and service levels, and to set prices. We carry out business efficiently and build stakeholder confidence by maintaining a clear Service Framework and Pricing Framework.  These define our services, set prices and incentivise excellent performance.

Using the frameworks

The Service Framework sets out the services we provide, who receives them, and where and how the services are delivered. The Pricing Framework defines the methodologies to price these services. The Standard Terms and Conditions present the prices and contractual terms under which Airways provides its services.

The diagram below illustrates how each of these documents relate to each other:

ANS Charges and Terms

Airways is a State-Owned Enterprise established under the State-Owned Enterprises Act 1987. Airways provides services on a commercial basis under that Act, and is also authorised by Section 99 of the Civil Aviation Act 1990 and under Civil Aviation Rules to provide the services covered by these terms.

Our Standard Terms and Conditions for the Provision of Airways’ Services (effective 1 July 2021) set out the contractual terms and conditions upon which Airways' services are provided. 

For further detail regarding the application of these terms and general information about the administration of our services, please see the Terms and Conditions - Explanatory Document (effective 1 July 2021).

Work out the costs of your upcoming flight using our Charges Calculator.

2021 Review of Airways’ Pricing Framework and Standard Terms and Conditions

Airways has started consultation on our Pricing Framework and Standard Terms and Conditions. 

Our aim is to carry out our business efficiently and build customer and stakeholder confidence by maintaining a well-understood Pricing Framework for setting our prices. 

The Pricing Framework was set in 2012 and defines the methodologies we use to price the services in the Service Framework. Our prices are set against the Framework on a three-yearly cycle, with the next cycle running from 1 July 2022 to 30 June 2025. 

Before Airways sets prices for that period, we welcome feedback on the Framework itself as well as a proposed change to the treatment of ‘Works-in-Progress’. 

We have also identified a number of minor areas in our Standard Terms and Conditions that require updating to comply with changes to legislation or reflect current practice.  

Consultation on the review of Airways’ Pricing Framework and Standard Terms and Conditions opened on Wednesday, 3 November. Submissions closed on Wednesday, 1 December 2021 and have been posted on Airways' website for customers, stakeholders and the industry to review and submit cross-submissions on. Cross-submissions must be submitted by Wednesday, 15 December 2021. These will also be posted on Airways' website. 

All submissions will be carefully considered and will inform our decision on whether to make any changes to the Pricing Framework and Standard Terms and Conditions. A paper outlining Airways’ decision will then be published. 

More information, including the submissions, can be found in the links below. 

Consultation documents 

Pricing Framework Review Consultation Paper

Proposed Pricing Framework

Proposed Standard Terms and Conditions


Air New Zealand

Board of Airline Representatives of NZ (BARNZ)


International Air Transport Association (IATA)

Jon Brooks

NZ Airports Association


2021 Review of Service Framework

In 2021 Airways consulted on our Service Framework which sets out the services we provide and who pays for them.

The Service Framework was last reviewed in 2012 so a review was needed to ensure it remains fit for purpose.  

14 submissions and three subsequent cross-submissions were received.

The feedback from submitters was that there was nothing to suggest we need to make any substantial changes to our current Service Framework.

We appreciate the time submitters took to respond to us in a thoughtful and constructive manner.

More information on the consultation, submissions and the decision document can be read below.

Consultation documents 

Service Framework Review Consultation Paper

Proposed Revised Airways Service Framework

Decision document

Service Framework Decision Paper

Service Framework 2021


Air New Zealand 

Auckland International Airport Limited

Aviation NZ 

Board of Airline Representatives of NZ (BARNZ)

Christchurch International Airport Limited 

Civil Aviation Authority of New Zealand (CAANZ)

International Air Transport Association (IATA)

Kapiti Airport

Nigel Fitzhardinge

NZ Air Line Pilots' Association (NZALPA)

NZ Airports Association 

NZ Aviation Federation 

Rotorua Regional Airport Limited 

Wellington Airport 


Aviation Marine Engineers Association (AMEA)

NZ Airports Association 

Rotorua Regional Airport Limited

View pricing and service frameworks

Airways Service Framework

Airways Pricing Framework

Completed pricing consultations

Every three years Airways consults with its customers – airlines, airports and the general aviation community – on enhancements to services and associated prices. The purpose of this is to ensure the continued safety and resiliency of the aviation network, while preparing for the future.       

This latest pricing consultation commenced in January 2019 and was completed in May. The consultation included the opportunity for submissions, requests for further information and public meetings across the country.  

All customer feedback, including 12 detailed submissions, was carefully considered in setting the final prices.  

The final prices and Airways’ response to customer feedback are outlined in the consultation response document found below.  

Pricing For The 2019-2022 Period:  Consultation Response Document


Consultation documents

Download Copy of Airways pricing calculator 1 Jul 19 Final Prices 

Download Airways Standard Terms and Conditions 

Download Airways pricing consultation - proposed prices 



Air Chathams

Air New Zealand

Aircraft Owners and Pilots Association of New Zealand (AOPA NZ)

Aviation NZ

Board of Airline Representatives of New Zealand (BARNZ)

Flying New Zealand

International Air Transport Association (IATA)

Malcolm Savill

NZ Airports Association

Peter Armstrong

Qantas Group

Virgin Australia Group