Our role is to provide a safe and efficient air traffic service. We do this by delivering world-class services and real value to our customers.
The New Zealand aeronautical navigation services we provide include:
Aerodrome ATM services
Aerodrome visual navigation aid services
En-route domestic and Oceanic services
Flight information services in uncontrolled airspace
Alerting services in uncontrolled airspace
In competitive markets, market forces determine services and prices. As there is no competition for many of Airways' services in New Zealand, a different mechanism is needed to define services and service levels, and to set prices. We carry out business efficiently and build stakeholder confidence by maintaining a clear Service Framework and Pricing Framework. These define our services, set prices and incentivise excellent performance.
The Service Framework sets out the services we provide, who receives them, and where and how the services are delivered. The Pricing Framework defines the methodologies to price these services. The Standard Terms and Conditions present the prices and contractual terms under which Airways provides its services.
The diagram below illustrates how each of these documents relate to each other:
Airways is a State-Owned Enterprise established under the State-Owned Enterprises Act 1987. Airways provides services on a commercial basis under that Act, and is also authorised by Section 99 of the Civil Aviation Act 1990 and under Civil Aviation Rules to provide the services covered by these terms.
Our Standard Terms and Conditions for the Provision of Airways’ Services (effective 1 July 2021) set out the contractual terms and conditions upon which Airways' services are provided.
For further detail regarding the application of these terms and general information about the administration of our services, please see the Terms and Conditions - Explanatory Document (effective 1 July 2021).
Work out the costs of your upcoming flight using our Charges Calculator.
In 2021 Airways consulted on our Service Framework which sets out the services we provide and who pays for them.
The Service Framework was last reviewed in 2012 so a review was needed to ensure it remains fit for purpose.
14 submissions and three subsequent cross-submissions were received.
The feedback from submitters was that there was nothing to suggest we need to make any substantial changes to our current Service Framework.
We appreciate the time submitters took to respond to us in a thoughtful and constructive manner.
More information on the consultation, submissions and the decision document can be read below.
Every three years Airways consults with its customers – airlines, airports and the general aviation community – on enhancements to services and associated prices. The purpose of this is to ensure the continued safety and resiliency of the aviation network, while preparing for the future.
This latest pricing consultation commenced in January 2019 and was completed in May. The consultation included the opportunity for submissions, requests for further information and public meetings across the country.
All customer feedback, including 12 detailed submissions, was carefully considered in setting the final prices.
The final prices and Airways’ response to customer feedback are outlined in the consultation response document found below.